Returns & Exchanges – Monifab LTD

Returns & Exchanges – MONIFAB LTD

We aim to provide you with products you'll love. If something isn’t right, we’re here to help. Below are answers to our most frequently asked questions regarding returns and exchanges. If your question isn’t listed, feel free to contact us at support@monifab.com.

How do I request a return or exchange?

If you are not satisfied with your product due to a defect or an error in your order, please contact support@ monifab.com within 30 days of receiving your item. Include your order number and the item(s) you'd like to return or exchange. Please note that returns without a valid reason (e.g., personal preference) may not be accepted.

What is your return policy?

  • All return requests must be made within 30 days of receiving your order.

  • Returns are only accepted for damaged, defective, or incorrect items.

  • Items must be unused, in their original packaging, and in resellable condition.

  • Return shipping costs are the responsibility of the customer unless the item was received faulty or incorrect.

  • Once your return is approved and received, you will be refunded to your original payment method (excluding original shipping charges).

  • If the item is returned without original packaging, a 30% restocking fee may apply.

What if I receive the wrong or damaged item?

We sincerely apologize. Please contact us at support@ monifab.com within 5 business days of delivery. Attach a photo of the issue, and we’ll assist you with the return or send a replacement as needed.

What is your return policy for digital products?

Due to the non-returnable and non-tangible nature of digital products (eBooks, planners, downloads), all sales are final. However, if a product is not functioning properly or the file is incomplete or corrupted, please contact us immediately at support@ monifab.com and we’ll resolve the issue.

I can’t find a return slip in my package. What should I do?

No problem. We do not include paper return slips. Simply email us at support@ monifab.com and our team will assist you with the return process.

How long will my refund take?

Approved refunds typically take 5–10 business days to appear on your bank or credit card statement. This may vary depending on your financial institution.

Are size or style exchanges allowed?

Please double-check our sizing guides before purchasing, as we may not be able to offer free exchanges due to size or style errors. Customers must ship the product back to us in its original condition. Shipping costs are not covered by MONIFAB LTD, but we may offer a discount on the replacement item.

What if I bought the product through another platform or reseller?

If your order was not placed through monifab.com, please refer to the return policy of the original retailer or platform.

If you still need help or have questions, contact our support team at support@ monifab.com.