Effective 20 June 2025 – applies to all orders placed on monifab.com
1. Scope
This policy governs refunds, returns and exchanges for all digital products (e-books, planners, courses, downloadable content), physical products (apparel, mugs, kitchen tools, accessories), and mixed bundles sold by monifab LTD via monifab.com. It has been drafted to comply with consumer-protection requirements in the United Kingdom, European Union and United States and with Stripe’s payment-processing rules.
2. Digital Products
| Item | Rule |
|---|---|
| Delivery | A download link (or account-access email) is sent immediately after successful payment. |
| No-refund principle | Digital content is non-refundable once the link has been accessed or the file downloaded/streamed. |
| Waiver of withdrawal (UK/EU) | By completing checkout you expressly request immediate supply of the digital content and waive your 14-day statutory right of withdrawal under UK/EU law. |
| Failed delivery | If you have not received your link within 15 minutes, email support@monifab.com with your order number; we will restore access within 24 hours. |
3. Physical Products
| Aspect | Terms |
|---|---|
| Return window | You may return an item within 14 days of delivery for any reason (UK/EU cooling-off right applies) or if it is defective / not as described (UK, EU, US). |
| Condition | Item must be unused, unwashed and unaltered, in original packaging with tags attached. |
| Authorisation | Email support@monifab.com within the 14-day window, quoting the order number and reason for return and, when relevant, photographs of the issue. We will issue a Return Merchandise Authorisation (RMA) and instructions. Returns without prior authorisation will be refused. |
| Address | Returns must be sent to: MONIFABLTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (or to any alternative depot we specify in the RMA email). |
| Shipping costs | • If the return is due to our error or a confirmed defect, we provide a prepaid label and refund the original delivery fee. • For change-of-mind returns, you are responsible for return shipping and original delivery fees are non-refundable. • Retain proof of postage and a track-and-trace number until your refund is confirmed. |
| Inspection | Returned items are inspected within 5 business days of arrival; you will be notified by email of approval or rejection. |
4. Mixed Bundles (Physical + Digital)
If a product includes both physical and digital elements, the digital portion is non-refundable once accessed; the physical portion follows section 3.
5. Refund Options
| Option | Details |
|---|---|
| Gift Card (+15 % bonus) | Receive a digital gift card (valid 12 months) worth the refund amount plus 15 %. This is the fastest option: the card is issued within 2–3 business days after your return is processed. |
| Original payment method | Refunds to the original card / wallet used at checkout (via Stripe). We initiate the refund within 3–5 business days of approval; your bank or issuer may take up to 10 business days to credit the funds. |
All refunds and gift cards are issued only after returned items have been received (or, for defects, after photo verification).
6. Non-Returnable or Non-Refundable Items
-
Digital products once downloaded or accessed.
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Gift cards.
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Custom-made or personalised items.
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Underwear, face masks, beauty or hygiene products, and perfumes once unsealed.
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Any item returned worn, damaged or lacking original packaging, unless the damage was reported to us on delivery.
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Items received more than 14 days ago (unless faulty and within statutory limits).
7. Damaged or Incorrect Items
Contact support@monifab.com within 48 hours of delivery with clear photos. Where damage or error is confirmed, we will at our discretion:
(a) ship a replacement free of charge, or
(b) issue a full refund, including delivery costs. You may be asked to dispose of the defective item locally.
8. Chargebacks and Stripe Disputes
Please email us before initiating a chargeback. Most issues are resolved within 24 hours. Unauthorised chargebacks may result in order suspension and investigation.
9. Payment Security
All transactions are processed through Stripe with SSL encryption. MONIFAB LTD never stores your card data.
10. Statutory Rights
Nothing in this policy affects any statutory rights you may have under applicable consumer laws.
11. Contact
MONIFAB LTD
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email : support@monifab.com
Customer Service Hours : Monday – Saturday, 08:00 – 17:00 GMT
Please retain proof of purchase and all correspondence; this will expedite any return or refund request.