FAQ's

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Apple Pay as well as payments made by PayPal.

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?
All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when a customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.


I NEED FAST / EXPEDITED SHIPPING. DO YOU OFFER THIS SERVICE?
We do offer expedited shipping at an extra cost. Kindly contact our customer support so we can offer you our best-expedited shipping deals based on your country of residence. 

HOW LONG WILL IT TAKE UNTIL MY ORDER ARRIVES?
We provide our customers with worldwide shipping. The duration depends on the shipping method and the destination country. Once your order has been processed, we will send you a tracking number that you can use to see the status of your order.  Orders are usually processed within 2-3 business days and then shipped. 

 

 

Our warehouses are located in various worldwide locations and therefore some items may arrive in separate packages. 

 

 

MY PACKAGE IS STUCK IN CUSTOMS. WHAT CAN I DO?
Customs, Postal Services & MyExpressloot are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.
Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us. For further details of the charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

RETURNS

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product, please send us photographic, or video of the damage so we could replace it with another.

WHAT IF I AM UNHAPPY ABOUT MY ORDER AND WANT TO RETURN IT FOR A REFUND?

"Please note that we do not accept returns without a valid reason. We strive to ensure customer satisfaction and will gladly accommodate returns due to product defects or errors on our part. However, returns without a valid reason may not be accepted."

Feel free to adjust this to match the tone and specifics of your policy!